FAQ

Please Read Prior to Booking
How do I book a communication appointment?
Please  choose a date and time from the booking calendar that works for you. You'll receive a confirmation email immediately following booking. Reminder emails will be sent out 48 and 24 hours prior to your appointment. If you don't see these emails please check your spam folder.
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Please note my availability
Appointments are typically available between Tuesday - Friday (1:30 pm - 5:30 pm) Eastern Time (ET) and occasionally on Saturdays (morning & afternoon), when I'm not teaching or hosting an event.

​Appointments are not available evenings or weekday mornings.

​My office is closed Sundays & Mondays.
Do you keep a cancellation list?
I don't keep a cancellation list. Please choose the earliest date and time on my booking calendar that works for you.

How do I cancel/ reschedule my appointment?
At the bottom of your confirmation email you'll find a button to cancel and/ or reschedule. Alternatively, you can email me. 

I have a question not answered here
​​​Please send me your questions(s) here and I'll be in touch shortly.​

BOOKING Policies 

For Communication Appointments
Do you have a cancellation policy?
​​​Yes, a minimum of 24 hours notice is required for all cancellations (or be charged 25% of the intended service), with the exception of end of life communication appointments. Please contact me to reschedule your communication. 

No shows will be charged 50% of the intended service fee.
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Do you have a refund policy?
Yes, I offer a no-risk guarantee refund. At the start of each communication appointment, I spend a few minutes asking your animal family to share information about themselves.  After these initial impressions, I'll check in with you to ask if you're comfortable and confident that I'm communicating with your animal family.

If you are, the communication moves forward. Refunds are not available after this point.

If for any reason these initial impressions are not a fit, the communication appointment will be ended and a full refund will be issued.