It was Christmas Eve. The hinge on our son's laptop had just broken, popping a portion of frame away from the screen.
I called the store where the laptop had been purchased. It was covered under a one year warranty. "When did I buy the computer?" December 26th (yes, really). "Bring the laptop in with the receipt. We send them out, back to the manufacturer for repair. It takes about one to three weeks. Probably longer as they are backed up at this time of the year."
Our son is on the autism spectrum and suffers from anxiety. This laptop is his connection to the world. He thrives on routine and sameness. I wanted other options. I was running out of time.
A phone call to our computer technician confirmed this task was out of her league.
I popped around to the local computer store where I had purchased my laptop.
I was hoping for a Christmas miracle.
My hopes were dashed when the staff confirmed they couldn't fix the laptop either. I needed to go home and find the receipt. Our son would be without a laptop for weeks. My heart felt heavy.
Suddenly, it occurred to ask about laptop rentals. While filling out the rental paperwork, the staff suggested the big box store might be to pull up the receipt in store. My heart leapt! I left the store, laptop rental in hand, and headed to the big box store.
10 minutes of searching by Brock, a very patient and helpful clerk, was not turning up any sign of a receipt. He asked me if I would wait while he tried one last search. He came back with the receipt.
I got my Christmas miracle.
I thanked Brock, explaining why his efforts meant so much to me and our family.
On my way out, I stopped at the customer service desk and asked for the store manager. The clerk looked at me with some trepidation as she paged the manager. The manager relaxed as I spoke. Smiling, he said he wasn't used to hearing good news.
Take the time to share good news.
Take the time to admit your mistake.
Take the time to say I love you.
Take the time to say I appreciate you.
Take the time to say I'm thinking of you.
Take the time to say thank you for going the extra mile.
Take the time to say you matter.
Take the time to admit you were wrong.
Take the time to tell the truth.
Take the time to share I'm holding you in my heart.
Take the time to praise exceptional service.
Take the time to say I'm concerned about you.
Take the time to say I care.
Take the time to say good job.
Take the time to share I'm proud of you.
Take the time say how fabulous the meal was.
Take the time to say I'm sorry.
Take the time to say I'm here for you.
Take the time to say I value our friendship.
Experience what happens when you take the time to let them know.